Welcome to the Hipwell Plumbing website. By using this website or contacting us through it, you agree to the following Terms & Conditions.
1. About Our Services
Hipwell Plumbing provides plumbing, drainage, gas-fitting, hot water, leak detection, blocked drain, maintenance and emergency plumbing services for residential and commercial customers.
Information displayed on this website is provided for general information purposes and does not constitute a formal quote or guarantee that a particular service will be suitable for your property.
2. Quotes and Pricing
Any prices or estimates provided by Hipwell Plumbing are subject to the specific requirements and conditions of the job.
A final price may vary where additional work, materials, equipment or unforeseen issues are identified after inspection or during the work.
Where additional work is required, we will communicate this with you where reasonably possible before proceeding.
3. Appointments and Emergency Services
We will make reasonable efforts to attend appointments at the agreed or estimated time. However, emergency work, traffic, weather, access issues or other circumstances may cause delays.
Emergency services are subject to availability and may involve different response times or charges.
4. Customer Responsibilities
Customers are responsible for:
- Providing accurate information about the property and plumbing issue
- Providing reasonable access to the property and areas where work is required
- Advising us of known hazards or relevant site conditions
- Obtaining any approvals or permissions that are the customer’s responsibility
- Following reasonable instructions provided by our plumbers or technicians
5. Existing Conditions and Unforeseen Issues
Plumbing and drainage systems may contain hidden or pre-existing issues that cannot reasonably be identified before work begins.
Additional work may be required where concealed damage, deteriorated pipes, tree roots, blocked or damaged infrastructure, non-compliant installations or other unforeseen conditions are discovered.
6. Workmanship and Compliance
Hipwell Plumbing aims to provide professional and reliable workmanship. Plumbing and drainage work will be carried out in accordance with applicable laws, regulations, standards and licensing requirements.
The website should not be relied upon as a substitute for professional inspection or advice.
7. Website Information
We make reasonable efforts to keep the information on this website accurate and up to date. However, we do not guarantee that all website content is complete, current or free from errors.
We may update, change or remove website content without notice.
8. Third-Party Links
This website may contain links to third-party websites or services. These links are provided for convenience only.
Hipwell Plumbing does not control or accept responsibility for the content, availability or privacy practices of third-party websites.
9. Limitation of Liability
To the extent permitted by law, Hipwell Plumbing is not responsible for loss or damage resulting from reliance on information provided on this website or from circumstances outside our reasonable control.
Nothing in these Terms & Conditions excludes, restricts or modifies any rights, guarantees or remedies that cannot legally be excluded under applicable Australian consumer law.
10. Intellectual Property
Unless otherwise stated, the content on this website, including text, images, logos, graphics and other materials, belongs to or is licensed to Hipwell Plumbing.
You must not reproduce, modify, distribute or use website content for commercial purposes without our prior written permission.
11. Privacy
Your use of this website is also subject to our
Privacy Policy, which explains how we collect, use and protect personal information.
12. Governing Law
These Terms & Conditions are governed by the laws applicable in New South Wales, Australia.
13. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Hipwell Plumbing
Email: admin@hipwellplumbing.com.au
Phone: 0413 010 331 / 0418 533 002
PO Box 888, Banora Point NSW 2486
NSW Licence No.: 186266C
QBCC Licence No.: 1113793
ABN: 23 561 653 702
