Hipwell Plumbing (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit or use our website, contact us, or request our plumbing services.
1. About Us
Hipwell Plumbing is a family-owned plumbing business servicing the Tweed Shire and Southern Gold Coast areas of New South Wales and Queensland.
Business: Hipwell Plumbing
ABN: 23 561 653 702
Email: admin@hipwellplumbing.com.au
Phone: 0413 010 331 / 0418 533 002
2. Information We Collect
We may collect personal information that you voluntarily provide when you contact us or submit an enquiry through our website.
This may include:
- Your name
- Phone number
- Email address
- Property or service address
- Details about your plumbing or service requirements
- Information you provide when requesting a quote or booking a service
- Any other information you choose to provide to us
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited and general website usage information.
3. How We Collect Information
We may collect personal information when you:
- Submit an enquiry through our website
- Call or email us
- Request a quote
- Book or use our plumbing services
- Communicate with us regarding an existing or potential job
- Interact with our website or social media pages
4. How We Use Your Information
We may use your personal information to:
- Respond to your enquiries
- Contact you regarding requested services
- Provide quotes and estimates
- Schedule and provide plumbing services
- Communicate with you about your job or account
- Process and manage payments where applicable
- Maintain customer and business records
- Improve our website, services and customer experience
- Comply with legal, regulatory and insurance requirements
- Protect our business, customers and website from fraud, misuse or security threats
We will only use your information for purposes that are reasonably necessary for operating our business and providing our services.
5. Website Enquiries
If you submit an enquiry through our website, the information you provide may be sent to Hipwell Plumbing by email or through the website’s form-processing system.
We use this information to respond to your enquiry and, where requested, provide further information, a quote or arrange a service.
Please do not submit sensitive personal information through our website enquiry forms unless it is specifically required.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to help the website function properly, understand how visitors use the website and improve our services.
Cookies may collect information such as:
- Pages visited
- Time spent on the website
- General location information
- Browser and device information
- Website interactions
We may use third-party analytics, advertising or website services that place cookies or similar technologies on your device.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.
7. Third-Party Services
Our website may use third-party services and platforms to provide website functionality, analytics, communications, maps, social media features, hosting or other services.
These third parties may process information in accordance with their own privacy policies.
Where applicable, third-party services may include website hosting providers, analytics providers, email providers, form-processing services, social media platforms and other technology providers used to operate our website and business.
8. Social Media
Our website may contain links to social media platforms, including Facebook and Instagram.
If you choose to interact with these platforms, your activity may be subject to the privacy policies and terms of those third-party platforms.
We do not control how third-party social media platforms collect or use your information.
9. Disclosure of Personal Information
We do not sell or rent your personal information.
We may disclose personal information where reasonably necessary to operate our business or provide our services, including to:
- Employees and contractors
- Plumbers, technicians and service providers working on your job
- Website, hosting and technology providers
- Payment and accounting service providers
- Professional advisers, insurers or legal representatives
- Government agencies, regulators or law enforcement where required or authorised by law
We only disclose information where reasonably necessary for the relevant purpose or where we are legally required to do so.
10. Overseas Disclosure
Some third-party technology and service providers we use may store or process information outside Australia.
Where this occurs, we take reasonable steps to use reputable providers and protect personal information in accordance with applicable privacy obligations.
11. Security of Your Information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no website, electronic communication or online storage system can be guaranteed to be completely secure.
You should avoid sending confidential or sensitive information through unsecured communication channels.
12. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes and complying with legal, accounting, insurance or regulatory requirements.
When information is no longer required, we will take reasonable steps to securely delete or de-identify it where appropriate.
13. Accessing and Correcting Your Information
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.
To make a privacy-related request, please contact us using the details below.
We may need to verify your identity before providing access to personal information.
14. Privacy Complaints
If you believe that we have mishandled your personal information or breached applicable privacy obligations, please contact us first so that we can investigate and respond to your concern.
Please provide enough information for us to understand the issue and investigate it properly.
If you are not satisfied with our response, you may have the right to contact the relevant Australian privacy regulator, including the Office of the Australian Information Commissioner (OAIC).
15. Children’s Privacy
Our website and services are intended for general audiences and are not specifically directed at children.
We do not knowingly collect personal information from children unless it is provided with appropriate parental or guardian involvement.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal requirements.
Any updates will be published on this page, together with the updated “Last updated” date.
17. Contact Us
If you have questions about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, please contact us:
Hipwell Plumbing
Email: admin@hipwellplumbing.com.au
Phone: 0413 010 331 / 0418 533 002
Service Areas: Tweed Shire and Southern Gold Coast, including Pottsville, Murwillumbah, Kingscliff, Terranora, Banora Point, Tweed Heads, Coolangatta, Burleigh and surrounding areas.
